Frequently Asked Questions

Q. How can I contact Otis Veterinary Equipment & Supplies S.A...?
A. You can Contact Otis Veterinary Equipment & Supplies S.A.. via E-mail, Phone or Post, see the contact here.

Q. I am interested in selling Veterinary Instruments. Where can I find out more information ?
A. Please visit our office for details about becoming a dealer or distributor, or contact us with any questions. We are always happy to help!

Q. Are your products new ?
A. YES! We only sell genuine brand new products. We do NOT sell used, refurbished, remanufactured, or counterfeit products. If you have any questions or concerns about this, please feel free to contact us.

Q. Are you an authorized distributor ?
A. YES! We, (Otis Veterinary Equipment & Supplies S.A...) Import top quality products feom different manufacturers around the world, We partner with global leaders in Artificial Insemination and Embryo Transfer.
Also we partners with leaders in animal reproductive hormones.
We sell cow comfort mattresses and all this products we distribute to livestock farmers within 9 countries in the region.

Q. What is your return policy ?
A. We have a 100% guarantee of satisfaction. If for any reason you are not completely satisfied with any of our products, you may return them for a prompt and courteous exchange as long as the products are still in resalable condition within 14 days.

Q. What kind of shipping methods do you use and how long does it take ?
A. Below is a list of the shipping methods we use and their approximate delivery times:

International:
Airmail ……………..10-14 business days
Sea Shipment……about 30-45 days business days

Local:
Couriers…………24 hours (Wells Fargo, G4S)
Van Deliveries…..Same day
Public Transport…24 hours

Q. How long will I have to wait for my shipment ?
A. Otis Veterinary Equipment & Supplies S.A... maintains large inventories and under normal circumstances your order will be shipped within 24 hours of order.

Q. Do you accept payments via Mobile Money?
A. Yes, Otis Veterinary Equipment & Supplies S.A. accepts Mobile Money payment via our Mobile Money Till Number  “371338

 Q. In case I am not satisfied with my instrument after its delivery, what should I do ?
A.We gladly accept returns on unopened items in their original condition, if you’re unhappy with your order for any reason, call our Customer Care Line +229 64 355 146 or Email: sales@otisves.com. We’ll  send you a replacement immediately,  making an effort to establish the correct item for your use.

Q. In case I still have any queries, what should I do ?
A. Feel free to forward your questions to us through our official email info@otisves.com.